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Have a question?

Find the most frequently asked questions below.

Kwiketo is a subscription service for those who love trying out new keto products. Each month we surprise you with a box of low carb and tasty keto snacks, supplements and other keto essentials, delivered to you for free.

It’s pretty simple, just press the “get started" button on our site, then pick a monthly box that suit you and select subscription and payment plan. We will then take over the process of feeding you the best Keto tasting snacks every month.

You can choose the amount of items (8 and 10+ or 20 items) and the type of items (Original / Premium & Extra20) you receive in each of monthly boxes and whether you prefer meat-free or pork-free products.

1. You Subscribe: Select your preferences for which types of snack and how many products you want and whether you want to pay every month or pay for several months upfront. Your subscription will automatically renew at the first of the following month.

2. We Deliver: Your first box will ship out immediatley once you've subscribed! Your second box will ship out between 2nd and 10th of the following month via a 48-hour service and you'll be notified and be able to track your delivery. You can pause, or cancel any time.

3. You Enjoy: You receive a customised selection of premium keto products and low-carb goodies that we hand-pick for you to discover every month. Don't forget to share your experience with our boxes on social media so you could win a free box!

We have a wide range of monthly snack boxes as well as one-off snack hampers you can choose from. Our monthly boxes features 10 to 20 keto products. The Premium box is for those who wants to get all sorts of premium keto goodies and the original box is the budget version of the premium box. The Extra-20 box is for those who wants to get more keto goodies, it features 20 keto goodies from small and medium sized keto snacks. We also have 4 keto snack hampers including English and American keto collections as well as savoury and sweet keto collections.

You can expect all types of sweet & savory grab-to-go snacks as well as other keto essential products like breakfast, bread, drinks, coffee, spread, nut butters and a lot more! You can get an idea of the snacks that our subscribers receive by checking out our previous boxes. 

Yes, you do need an account when subscribing. This is important as it will allow you to manage your details, track your orders, cancel your subscription etc.

Yes, we do ship internationally to the following countries: all of Europe, Canada, Australia, New Zealand, Mexico, and the United States of America – additional shipping charges will be applied for these addresses. International shipping cost can be calculated at checkout.

We ship our boxes to any addresses in the United Kingdom (including Isle of Man) for free.

If you do not see your country here, please contact via hello@kwiketo.com to see if we can make an exception.

We offer a month-to-month, 3-month and 6-month prepaid subscription plans. Unlike one-time purchase offer on our past boxes, normal subscriptions will automatically renew until you cancel them. You can cancel your plan at any time from your account settings or you can contact us via hello@kwiketo.com

Yes, you can build your own box and choose from 100+ products, please be aware that free shipping is only available for order £39 or over. You can't choose which snack you receive each month if you sign up for the monthly boxes. The reason for that is because our monthly boxes are discovery box which are supposed to give you a surprising experience.

Please add a note to your order on the cart page or contact us via hello@kwiketo.com, if you're allergic to a certain food or things like that.

Yes, you can customise your monthly boxes or hampers by adding a note to your order on the cart page when placing your order if you want to receive meat-free or vegan items in your box.

We use Royal Mail 24/48 to send out your orders. You can track your order every month using the tracking number we email to you. If you have any problems or didn’t receive your tracking number, please contact us via hello@kwiketo.com

We try to find the best tasting snacks for our subscribers every month. Sometimes you might not like them because people have different taste preferences, but don’t worry you need to get them a go at least once. We get new snacks in all the time, which means there’s always snacks for everyone.

To change your shipping address it’s pretty simple.

1. First login to your account.
2. Click on “Addresses tab” on the left hand side of the screen.
3. Then “edit” button next to where it says shipping address.
4. Change your shipping address in the boxes.
5. Press save address when you’re done.

Please note, you need to change your address approximately a week before the next shipping date (i.e. a week before the 2nd), or you risk your box being delivered to the old address!

You can change your subscription plan in your account setting on our website or by contacting us at hello@kwiketo.com

Snack boxes are not returnable after delivery. If for some reason you are not satisfied with your box, please contact us and we will gladly read your feedback as we are always trying to improve our customer's experience.

Please note ALL SALES ARE FINAL and refunds are only issued at our discretion in rare cases.

If you would no longer like to receive your monthly box and your subscription is currently active, you are solely responsible for canceling your subscription before it renews. 

Please note, this also applies when you've signed up for a long-duration subscription plan. 

You can contact us at hello@kwiketo.com if you need more assistance. 

If you have not received your box, please be sure to check your tracking number with customer services. If your tracking number says it has been delivered, we suggest first checking with your neighbor, or someone who might have a similar address to you, in case it might have been delivered there by mistake. If you still cannot locate your box, you will need to file a claim with the delivery service. In such cases it’s important to contact us too, so we can assist you. You must notify us within 14 days of the dispatch date for any missing boxes. After this time we cannot replace your order.

If your box is damaged when it arrives or you suspect your snacks are missing, you can contact us with pictures, and we will help look into the issue for you. 

You can cancel your subscription plan in your account setting on our website once you log in or by contacting us via hello@kwiketo.com

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