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Have a question?

Find the most frequently asked questions below.

Kwiketo is a customised subscription service for those who love trying out new keto products. Each month we surprise you with a box of low carb and tasty keto snacks, supplements and other keto essentials, delivered to you for free.

You can choose the amount of items (10+ or 20 items) and the type of items you receive in each of monthly boxes and whether you prefer meat-free or pork-free products.

It’s pretty simple, just press the “get started" button on our site, then customise the box that suit you by taking the quick quiz and select subscription and payment plan. We will then take over the process of feeding you the best Keto tasting snacks every month.

Yes, you do need an account when subscribing. This is important as it will allow you to manage your details, track your orders, cancel your subscription etc.

Yes, we do ship internationally to the following countries: all of Europe, Canada, Australia, New Zealand, Mexico, and the United States of America – additional shipping charges will be applied for these addresses. International shipping cost can be calculated at checkout.

We ship our boxes to any addresses in the United Kingdom (including Isle of Man) for free.

If you do not see your country here, please contact via hello@kwiketo.com to see if we can make an exception.

You can expect all types of sweet & savory grab-to-go snacks as well as keto supplements and other keto essential products like breakfast, bread, drinks, coffee, spread, nut butters and a lot more! You can get an idea of the snacks that our subscribers receive by checking out our previous boxes. 

We offer a month-to-month, 3-month and 6-month prepaid subscription plans. Unlike one-time purchase offer on our past boxes, normal subscriptions will automatically renew until you cancel them. You can cancel your plan at any time from your account settings or you can contact us via hello@kwiketo.com

You can't choose which snack you receive each month and this is because our monthly box is a discovery box that is supposed to give you a surprising experience.

Please add a note to your order on the cart page or contact us via hello@kwiketo.com, if you're allergic to a certain food or things like that.

You can choose between meat-free or pork-free when customising your box. Please add a note to your order on the cart page if you want to receive meat-free or pork free monthly boxes.

We use Royal Mail 24/48 to send out your orders. You can track your order every month using the tracking number we email to you. If you have any problems or didn’t receive your tracking number, please contact us via hello@kwiketo.com

We try to find the best tasting snacks for our subscribers every month. Sometimes you might not like them because people have different taste preferences, but don’t worry you need to get them a go at least once. We get new snacks in all the time, which means there’s always snacks for everyone.

To change your shipping address it’s pretty simple.

1. First login to your account.
2. Click on “Addresses tab” on the left hand side of the screen.
3. Then “edit” button next to where it says shipping address.
4. Change your shipping address in the boxes.
5. Press save address when you’re done.

Please note, you need to change your address approximately a week before the next shipping date (i.e. a week before the 2nd), or you risk your box being delivered to the old address!

You can change your subscription plan in your account setting on our website or by contacting us at hello@kwiketo.com

Snack boxes are not returnable after delivery. If for some reason you are not satisfied with your box, please contact us and we will gladly read your feedback as we are always trying to improve our customer's experience.

Please note ALL SALES ARE FINAL and refunds are only issued at our discretion in rare cases.

If you would no longer like to receive your monthly box and your subscription is currently active, you are solely responsible for canceling your subscription before it renews. 

Please note, this also applies when you've signed up for a long-duration subscription plan. 

You can contact us at hello@kwiketo.com if you need assistance. 

If you have not received your box, please be sure to check your tracking number with customer services. If your tracking number says it has been delivered, we suggest first checking with your neighbor, or someone who might have a similar address to you, in case it might have been delivered there by mistake. If you still cannot locate your box, you will need to file a claim with the delivery service. In such cases it’s important to contact us too, so we can assist you. You must notify us within 14 days of the dispatch date for any missing boxes. After this time we cannot replace your order.

If your box is damaged when it arrives or you suspect your snacks are missing, you can contact us with pictures, and we will help look into the issue for you. 

You can cancel your subscription plan in your account setting on our website or by contacting us at hello@kwiketo.com

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