When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

Your payment details will be stored securely and your subscription will be on an auto-bill-payment according to the bill schedule on the first of each month.

Your first box will ship out on the same day once you subscribe, then you receive the second box between 2nd and 10th of the following month.

Your subscriptions automatically renews on the first day of each month unless cancelled during the subscription period. If you don’t want to renew your subscription you can pause, or cancel it.

If you want to cancel or change your subscription, you can do it at any time. You can manage your subscription from your account setting which you can access when you log in to your account.

If you no longer would like to receive your monthly boxes and your subscription is currently active, you are solely responsible for canceling your subscription before it renews.

If your subscription renews and you would like to cancel it and get a refund, you have to pay the admin fee of 50% the amount paid for the subscription.

This also applies when you've signed up for a long-duration subscription plan.

If for some reason you are not satisfied with your box, please contact us and we will gladly assist you with that as we are always trying to improve our customer's experience.

If you have not received your box, please be sure to check your tracking number with our customer service. If your tracking number shows no further updates, we suggest first checking with your neighbors, sometimes there's a technical error in showing updates despite being delivered. If you still cannot locate your box, you will need to file a claim with the Royal Mail. In such cases it’s important to contact us as soon as possible, so we can assist you. 

Note: You must notify us within 14 days of the dispatch date of any missing boxes.

You can contact us at hello@kwiketo.com if you need assistance.