If you no longer would like to receive your monthly boxes and your subscription is currently active, you are solely responsible for canceling your subscription before it renews.

If your subscription renews and you would like to cancel it and get a refund, you have to pay the admin fee which is 50% of the amount paid for the subscription.

This also applies when you've signed up for a long-duration subscription plan.

Sold items are not returnable after delivery. If for some reason you are not satisfied with your box, please contact us and we will gladly read your feedback as we are always trying to improve our customer's experience.

If you have not received your box, please be sure to check your tracking number with our customer service. If your tracking number shows no further updates, we suggest first checking with your neighbors, sometimes there's a technical error in showing updates despite being delivered. If you still cannot locate your box, you will need to file a claim with the Royal Mail. In such cases it’s important to contact us as soon as possible, so we can assist you. 

Note: You must notify us within 14 days of the dispatch date of any missing boxes or any damages to the boxes.

You can contact us at hello@kwiketo.com if you need assistance.