Have a question?
Find the most frequently asked questions below.
Kwiketo is a keto shop and monthly keto snack box in the UK, perfect for those passionate about discovering new keto-friendly products every month.
It’s pretty simple, just press the "Subscribe" button on our site, then pick a monthly box that suit you and select subscription and payment plan. We will then take over the process of sending you the best Keto tasting products every month.
You can choose the amount of items (5-7 items, 8 - 10 items and 10+ or 20 items) and the type of boxes (Mini, Original, Premium & Extra20) that you receive every month. You can add a note to your order if you prefer meat-free or pork-free products.
1. You Subscribe: Select your preferences for which types of snack and how many products you want and whether you want to pay every month or pay for several months upfront. Your subscription will automatically renew at the first of the following month.
2. We Deliver: Your first box will ship out immediatley once you've subscribed! Your second box will ship out between 2nd and 10th of the following month via a 48-hour service and you'll be notified and be able to track your delivery. You can pause, or cancel any time.
3. You Enjoy: You receive a customised selection of premium keto products and low-carb goodies that we hand-pick for you to discover every month. Don't forget to share your experience with our boxes on social media so you could win a free box!
We have a wide range of four monthly boxes as well as keto gift boxes you can choose from. Our monthly boxes features 10 to 20 keto products every month.
You can expect all types of sweet & savory grab-to-go snacks as well as other keto essential products like breakfast, bread, drinks, coffee, spread, nut butters and a lot more! You can get an idea of the snacks that our subscribers receive by checking out our previous boxes.
No, you don't have to create an account when subscribing. However, you need an account if want to manage your details, track your orders, cancel your subscription etc.
Yes, we do ship internationally to the following countries: all of Europe, Canada, Australia, New Zealand, Mexico, and the United States of America – additional shipping charges will be applied for these addresses. International shipping cost can be calculated at checkout.
If you do not see your country here, please contact via hello@kwiketo.com to see if we can make an exception.
We offer a month-to-month, 3-month and 6-month prepaid subscription plans. Unlike one-time purchase offer on our past boxes, normal subscriptions will automatically renew until you cancel them. You can cancel your plan at any time from your account settings or you can contact us via hello@kwiketo.com
The snacks included in your monthly box are pre-selected to ensure a delightful and surprising experience each month. This approach aligns with our goal of making our monthly boxes a discovery experience.
You also have the option to customize your own box by selecting from over 200 available items. Enjoy free shipping on all orders over £40.
Please add a note to your order on the cart page or contact us via hello@kwiketo.com, if you're allergic to a certain food or things like that.
Yes, you can customise your monthly boxes or hampers by adding a note to your order on the cart page when placing your order if you want to receive only meat-free or vegan items in your box.
We use Royal Mail 48hrs service to send out your orders. You can track your order every month using the tracking number we email to you. If you have any problems or didn’t receive your tracking number, please contact us via hello@kwiketo.com
We try to find the best tasting snacks for our subscribers every month. Sometimes you might not like them because people have different taste preferences, but don’t worry you need to get them a go at least once. We get new snacks in all the time, which means there’s always snacks for everyone.
To change your shipping address it’s pretty simple.
1. First login to your account.
2. Click on “Addresses tab” on the left hand side of the screen.
3. Then “edit” button next to where it says shipping address.
4. Change your shipping address in the boxes.
5. Press save address when you’re done.
Please note, you need to change your address approximately a week before the next shipping date (i.e. a week before the 2nd), or you risk your box being delivered to the old address!
You can change your subscription plan in your account setting on our website or by contacting us at hello@kwiketo.com
Snack boxes are not returnable after delivery. If for some reason you are not satisfied with your box, please contact us and we will gladly read your feedback as we are always trying to improve our customer's experience.
Please note ALL SALES ARE FINAL and refunds are only issued at our discretion in rare cases.
If you would no longer like to receive your monthly box and your subscription is currently active, you are solely responsible for canceling your subscription before it renews.
Please note, this also applies when you've signed up for a long-duration subscription plan.
You can contact us at hello@kwiketo.com if you need more assistance.
If you have not received your box, please be sure to check your tracking number with customer services. If your tracking number says it has been delivered, we suggest first checking with your neighbor, or someone who might have a similar address to you, in case it might have been delivered there by mistake. If you still cannot locate your box, you will need to file a claim with the delivery service. In such cases it’s important to contact us too, so we can assist you. You must notify us within 14 days of the dispatch date for any missing boxes. After this time we cannot replace your order.
If your box is damaged when it arrives or you suspect your snacks are missing, you can contact us with pictures, and we will help look into the issue for you.
You can cancel your subscription plan in your account setting on our website once you log in or by contacting us via hello@kwiketo.com